MANOJ VIRMANI, AJAY GROVER & MAYANK MEHTA are a hands-on Service driven team from the Hospitality and Travel trade. Each has over four decades of experience with management and operations which includes luxury hotels, resorts, casinos, golf courses, institutional catering, international Quick Service Restaurants (QSRs), international sports events, flight catering, aviation and clubs.
Our association has been with reputed companies like ITC Hotels, Taj Hotels, Jet airways. Air Sahara, Paramount Airways, Taj Sats Flight Catering, Mint Casinos, Commonwealth Games, Pie Face Australia, Patio Clubs.
MGM has the network of mystery shoppers to handle multi-location surveys across India. Our mystery shoppers are detail oriented, thoroughly observant and committed to deadlines. They are brutally honest; their evaluations are done without fear or favor and keep all information regarding the assignments confidential.
Also our database is constantly updated and filtered because we believe in keeping only the best.
Hotels, Restaurants, Bars, QSRs, Clubs, Casinos
Aviation , Airports
Representative Offices for Tourism Board or Hospitality Chains
Hospitality & logistics providers for MEA or Embassies or large Sporting events
HACCP and ISO22000 certification bodies.
MGM offers accessible, experienced hospitality and aviation professionals dedicated to providing you with a program that articulates your vision. We assist in measuring what is important to you from the Customers point of view and brand protection . Every moment of truth is captured helping you take specific corrective actions that are needed to attain greater satisfaction, loyalty and spend and also in improving operational excellence hence preserving your Brand values .
We review our auditing parameters every 3 to 6 months so that it becomes more relevant
Total Management of 2/3/4 Star Hotels
Customer Service Audits
Back of the House Audits
HACCP Compliance Audits
Maintenance Check Audits
MICE Sales Flow Checks
Brand Assurance/Compliance Evaluations
Guest Service / Experience Evaluations
Evaluate External and Internal Ambience
Evaluate Staff knowledge about Products and the Brand
Evaluate Security Processes
Evaluate Telephonic Interaction Skills
Profitability Enhancing Methods
MGM has the infrastructure and network of mystery shoppers to handle multi-location surveys across India. Some of them are working with us on Full time basis and some of them are Part time mystery auditors.