WHO ARE WE

Manoj Virmani, Ajay Grover, Mayank Mehta are a hands-on Service driven team from the Hospitality and Travel trade. Each have over four decades of experience with designing and planning, management and operations as well as personnel training. They’ve operated luxury hotels, resorts, casinos, golf courses, institutional catering, restaurants, international QSRs, international sports events, flight catering, aviation and clubs. They are trained professionals in Six-Sigma, ISO and HACCP.

Asset Search & Investment Advisory - Buy-side and sell-side transaction support, including deal structuring and financing for Hotels, Resorts, Hospitals – Greenfield, Brownfield or Running)

Advisory & Consultancy - We at MGM specialize in providing expert advisory and consultancy services to hotel owners, investors, and developers, tourism Industry stakeholders, Food Services Industry in India guiding them through every stage of a hospitality asset's lifecycle from conception to realization.

Mystery Audits - The operations mystery audit programs are designed to present our clients with a consistent and standard view of efficiency of product upkeep, services delivery, and compliances across properties and markets in India.

WHO DO WE WORK WITH

Owners & Architects of Hotels, Wellness Resorts, Restaurants, Bars, QSRs, Clubs, Casinos.

Decision makers in the Aviation /Airport & the Retail Industry.

Developers of Malls & Owners of Events & Destination Companies.

HOW DO WE DO IT?

MGM offers accessible, experienced hospitality and aviation professionals dedicated to providing you with a program that articulates your vision. We assist in measuring what is important to you from the Customers point of view and brand protection . Every moment of truth is captured helping you take specific corrective actions that are needed to attain greater satisfaction, loyalty and spend and also in improving operational excellence hence preserving your Brand values .

Demographically cherry picked independent experienced valuators who are rarely repeated at your locations
Customized measurements that fit your brand perfectly
Speedy turnaround time
Easy to use industry benchmarking to help you set yourself apart from your competition
Simple yet powerful action plans for accountability and results
Our checklists are simple and hence easily actionable . every touch point is measured and can be used for diagnostic root cause analysis.
We encourage you to relook at your mystery Auditing parameters every 3 to 6 months so that it becomes more relevant and thus actionable

WHAT DO WE DO?

Mergers & Acquisitions

Feasibility Reports

Operator Search

Management Contract Negotiations

Asset Management

Strategic Advisory

Financial Syndication

Project Planning Advisory and Execution

BECOME A MYSTERY AUDITOR WITH US

If you seriously want to participate and make a difference and see upgraded services and products and consider yourself an expert with an eye for details backed by industry knowledge when it comes to accommodations, food or travel, then you may be interested in the Hospitality, Aviation & Retail - Mystery auditing industry.
If you are interested in seeking work as a part time mystery auditor with us, please fill in the attached form for us to review.
If you meet the above criteria and if you are selected by our panel, you shall be then aligned with our values and processes to become a successful and effective evaluator. We shall then onwards periodically inform you of the audits available in your area. Only once you hear from us and are specifically assigned to handle an assignment should you undertake the project.

Contact Us

MGM has the infrastructure and network of mystery shoppers to handle multi-location surveys across India. Some of them are working with us on Full time basis and some of them are Part time mystery auditors.

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MGM HOSPITALITY SOLUTIONS